"Hi, I'm interested in setting up an appointment for a wedding cake."
"Okay, sure. When is your wedding?"
"June 11, 2011."
"A year away?"
"Yes."
"And when are you hoping to set up the appointment?"
"I don't know... when are you available? Can you do weekends?"
"I can do whenever you want... but can I ask why you want to set up the appointment already?"
"Well, I..."
"Are you one of those people who just likes to be very organized?"
"No, I'm one of those people who has no idea what I'm doing."
I didn't actually say the last part :)
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